Refund policy

Return Address:

Frieds 18th Ave Hardware & Housewares
4322 18th Ave
Brooklyn, NY 11218

Return Process:
If you need to return an item, please ensure it is securely packed and taped, and in its original packaging. You can ship it back using a reliable shipping carrier or return it in person at our retail store.

You can start the return process from your account page or by copying the link below into your browser: https://track.shipstation.com/f/r/n/PXvkCYJMsv%2BIvkihKJkdGhQNDOn3lGpz10EpyUli2ws%3D

Important Notes:

  • Sale and Clearance Items: These are final sales and cannot be returned.
  • 30-Day Return Policy: All products we sell can be returned within 30 days if they are in their original, unopened condition (closed-box items). After this period, the manufacturer's warranty will apply.
  • Damaged, Defective, Or incorrect Orders:
  • If your order arrives damaged, Defective or is incorrect, Please reach out to us Immediately after receiving the order At Orders@shopfrieds.com
    • After 30 days: Contact the manufacturer directly for a warranty claim.
  • Non-Defective Returns: Returns of unopened, new items in saleable condition will be accepted within 30 days of the invoice date. Returns after 30 days will not be accepted.

Conditions:

  • Frieds is not responsible for items lost or damaged in transit.
  • Items that have been used, opened, or toiveled cannot be returned.
  • Shipping and handling charges are non-refundable.
  • We reserve the right to refuse returns that do not meet our policy guidelines.

.Shipping Recommendations for Returns:
We recommend fully insuring your return shipment and obtaining Proof of Delivery from the shipping carrier. Customers are responsible for items until they reach our returns department.

Seasonal Items:
Returns for Seasonal items will not be accepted after Yom Tov.

For any questions or issues, feel free to reach out to us at info@Shopfrieds.com.