Refund policy

Return Address

Frieds 18th Ave Hardware & Housewares 4322 18th Ave Brooklyn, NY 11218

Return Process

If you need to return an item, please ensure it is securely packed, properly taped, and in its original packaging. You may ship it back using any reliable carrier or return it in person at our retail store.

You can start the return process from your account page or by using the link below: https://track.shipstation.com/f/r/n/PXvkCYJMsv%2BIvkihKJkdGhQNDOn3lGpz10EpyUli2ws%3D

If you prefer, we will gladly print a return label for you. (Customers are responsible for all return shipping and handling costs.)

Important Notes

  • Customer Responsibility: Customers are responsible for all return shipping and handling costs.
  • Return Label Assistance: We are happy to print a return label for you upon request.
  • Restocking Fee: A restocking fee may be applied to non‑defective returns.
  • Sale & Clearance Items: Final sale. These items cannot be returned.
  • 30‑Day Return Policy: Items may be returned within 30 days if they are in their original, unopened condition (closed‑box items). After 30 days, the manufacturer’s warranty applies.
  • Damaged, Defective, or Incorrect Orders: If your order arrives damaged, defective, or incorrect, please contact us immediately at Orders@shopfrieds.com.
  • After 30 Days: Please contact the manufacturer directly for warranty claims.
  • Non‑Defective Returns: Unopened, new items in saleable condition may be returned within 30 days of the invoice date. Returns after 30 days will not be accepted.

Additional Policies

Refund Processing Time

Refunds are processed within 3–7 business days after the returned item is received and inspected.

Condition Upon Arrival

Items returned in damaged condition, missing parts, or without original packaging may be subject to additional fees or refusal.

Refused or Undeliverable Packages

Packages returned to us as undeliverable or refused by the customer will be treated as a return and may incur return shipping and restocking fees.

Special‑Order & Oversized Items

Special‑order or oversized items may have additional return restrictions or higher restocking fees.

Photo Evidence for Damaged/Incorrect Items

For damaged or incorrect items, please provide photos of the product and packaging so we can assist you quickly.

Conditions

Frieds is not responsible for items lost or damaged in transit.

Items that have been used, opened, or tampered with cannot be returned.

Shipping and handling charges are non‑refundable.

We reserve the right to refuse returns that do not meet our policy guidelines.


Shipping Recommendations for Returns

We strongly recommend fully insuring your return shipment and obtaining Proof of Delivery from your carrier. Customers are responsible for the item until it reaches our returns department.


Seasonal Items

Seasonal items cannot be returned after Yom Tov.


Questions?

For any questions or concerns, please contact us at info@Shopfrieds.com.